Discover a Career with First Gold Gaming Resort

Discover a Career with First Gold Gaming Resort
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Travelodge Night Auditor /Gift Shop Cashier

Job description

We are looking for a Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Night Auditor responsibilities include - auditing current business day paperwork, and performing the task of rolling the business day, registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform hotel night audit procedures
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, SynXis and KABA room key
  • Understanding of how travel planning websites operate, like Booking and Expedia.
  • Customer service attitude
  • Excellent communication and organizational skills

Job Type: Part-Time

Pay: $17.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 4 10 hour shifts
  • Graveyard - (11pm - 7am)
  • Weekends a must

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: In person

About First Gold Gaming Resort:

First Gold Gaming Resort is located in the historic town of Deadwood, South Dakota. We offer a variety of amenities, including a casino, hotel, restaurant, and gift shop. Our resort is the perfect destination for guests looking for a fun and exciting getaway in the Black Hills region. Whether you're interested in gaming, sightseeing, or just relaxing, First Gold Gaming Resort has something for everyone.

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Position is located in Deadwood. Are you able to commute or relocate?

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