Discover a Career with First Gold Gaming Resort

Discover a Career with First Gold Gaming Resort
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Guest Services Associate | Hotel & Casino

Guest Services Associate | Hotel & Casino

First Gold Gaming Resort

Join our team at First Gold Gaming Resort!

We’re looking for a friendly, energetic Guest Services Associate | Hotel & Casino who enjoys working in a fast-paced, guest-focused environment. If you love helping people, creating memorable experiences, and being part of a lively resort atmosphere, this could be the perfect fit.

This is more than a front desk job—you’ll be a key part of the guest experience across our hotel, casino, and Player’s Club operations.

What You’ll Do

  • Welcome guests with a positive, professional attitude
  • Handle hotel check-in and check-out efficiently and accurately
  • Assist with reservations, questions, and guest requests
  • Enroll guests in the Player’s Club and issue membership cards
  • Explain rewards programs, promotions, and casino offerings
  • Make announcements over the PA system as needed
  • Stay informed on resort events, entertainment, and promotions
  • Assist guests with directions and property navigation
  • Resolve guest concerns with professionalism and care
  • Support special events, promotions, and resort activities
  • Work closely with your team to deliver a smooth guest experience

What We’re Looking For

  • Strong customer service skills and a friendly, outgoing personality
  • Excellent communication and attention to detail
  • Ability to multitask in a fast-paced environment
  • Comfortable using computers and learning new systems
  • Team-oriented mindset with a positive attitude
  • Must be 21 years of age or older
  • Ability to obtain and maintain a South Dakota Gaming License

Why You’ll Love Working Here

  • Fast-paced, engaging work environment—no two days are the same
  • Opportunity to interact with guests from all over
  • Supportive team atmosphere
  • Work in a fun, resort-style hospitality setting
  • Be part of a team that values guest experience and energy

Position Details

  • Job Type: Full-time or Part-time
  • Pay: $17.00 – $18.00 per hour

Apply Today

If you’re ready to bring energy, professionalism, and great service to a dynamic hotel and casino environment, we’d love to meet you.

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Position is located in Deadwood, can you commute or relocate?

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